Privacy Policy

Effective Date: 05 December 2024

Adventure Paddle ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website adventure-paddle.com or use our services. By using our site, you agree to the terms of this Privacy Policy in compliance with Singapore’s Personal Data Protection Act (PDPA).

1. Contact Information

Adventure Paddle
9 Battery Rd, #28-03, 4 Floor MYP Centre, Singapore, 049910
📧 Email: [email protected]
📞 Phone: +65 8193 6963

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with us:

  • Name, email address, and phone number (e.g., during bookings or inquiries).
  • Payment information when you make bookings for our services.
  • Preferences or details related to your paddleboarding or kayaking experience.

2.2 Non-Personal Information

Automatically collected data, including:

  • IP address, browser type, and access times.
  • Usage data such as pages visited and clicks on our website.

2.3 Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. These small text files are stored on your device and help us:

  • Analyze website traffic and improve performance.
  • Save your preferences for future visits.
  • Deliver personalized content and relevant advertisements.

3. How We Use Your Information

Your information is used for the following purposes:

  • To process and confirm your bookings.
  • To respond to your inquiries and provide customer support.
  • To personalize your experience on our website.
  • To send you updates, promotional offers, or newsletters (with your consent).
  • To analyze website performance and improve our services.

4. Disclosure of Information

We do not sell your personal information. However, we may share your data with:

  • Service Providers: Payment processors, IT support, and booking platforms that help us deliver our services.
  • Legal Authorities: When required by law or to protect our legal rights.

All third parties are contractually obligated to use your data solely for the agreed purposes and in compliance with applicable data protection laws.

5. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

  • Access and Correction: Request access to or correction of your personal information in our records.
  • Withdrawal of Consent: Withdraw consent to our use of your data at any time.
  • Unsubscribe from Marketing: Opt out of receiving marketing emails by clicking the "unsubscribe" link in any email.

To exercise these rights, please contact us at [email protected].

6. Cookies Management

You can manage cookies through your browser settings:

  • Block or delete cookies.
  • Receive notifications before cookies are stored.

Please note that disabling cookies may affect your website experience and access to certain features.

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include secure payment gateways and encrypted data storage.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website, with the revised effective date clearly indicated.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

📧 Email: [email protected]
📞 Phone: +65 8193 6963
📍 Address: 9 Battery Rd, #28-03, 4 Floor MYP Centre, Singapore, 049910